Help with Memorize By Heart
Need help with your texts, account, or connected app? Email support@memorizebyheart.app. Tell us what you tried and what happened. Keep passwords and private text out of your message.
Connection trouble
Check that you connected the right MBH account. Only cloud-saved personal texts are available. Texts stored only on a device and group-only texts will not appear.
If access has expired, connect again in your chat app. You can view or remove access in Settings → Connections. Disconnecting does not delete your saved texts.
Import trouble
CSV and JSON imports require existing Premium access. Check the row errors, then refresh to see the latest status. Unfinished imports can resume for 24 hours. After that, import the unfinished rows again. Texts already saved stay in your account.