Terms and Conditions

Effective September 1, 2026. Last updated September 1, 2026.

These Terms and Conditions (Terms) govern your use of the Memorize By Heart website, iOS and Android apps, and related services (the Service) provided by Memorize By Heart, LLC (Memorize By Heart, we, us, or our). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Our Privacy Policy separately explains how we handle personal information. Agreeing to these Terms is not consent to an unrelated use of personal information. We request privacy consent separately when the law requires it.

If you obtain the mobile app through Apple or Google Play, your use and purchase are also subject to that store's applicable terms. Mandatory store or consumer terms control to the extent they conflict with these Terms.

What works without a connection

• Mobile app: after personal memorization data has been saved to the device, Offline Mode is designed to allow access to that data, normal practice games, progress updates, and local practice statistics without a network connection.
• Web cloud sync: previously loaded cloud records may remain available through a connection loss and browser reload using a durable browser cache. Pending supported writes are sent when the connection returns.
• Web Browser-only storage: personal memorizations and progress are stored in that browser. The website is not currently an installable offline-first web app, so loading pages or uncached app assets may still require a connection.

Features that require a connection

Connected features may include account creation and sign-in, subscription purchase or restoration, first-time or periodic entitlement verification, cloud sync, shared Groups, Library browsing and publishing, natural voice generation, cloud recordings, remote OCR, some speech services, support, and app or content updates. The Service may explain the specific limitation when you open one of these features.

How storage changes work

• Turning Browser-only storage or Offline Mode on saves a local copy and pauses future cloud sync for the personal memorization records covered by that mode. An earlier cloud copy is not automatically deleted.
• Turning the local mode off is an instruction to upload eligible local changes to cloud sync. The Service is designed to keep the local copy if migration cannot finish so that a failed sync does not silently discard it.
• Browser-only and Offline Mode data does not move to another browser or device unless you deliberately turn cloud sync back on and the migration succeeds.
• Clearing browser or app data, uninstalling the app, losing the device, or using device-cleanup tools can permanently remove a local-only copy. We cannot recover information that was never stored in our cloud.
• Changing accounts creates a separate storage workspace. Verify the signed-in account and storage setting before assuming content was deleted.

Premium access during an outage

Browser-only storage and mobile Offline Mode are Premium features. The Service is designed not to treat a temporary network or subscription service error as proof that an active subscription ended. It may use the last confirmed, account-specific Premium entitlement until its confirmed expiration. A connection can still be required on a new device, after an account change, for an initial purchase, or after the last confirmed entitlement expires.

If Premium is confirmed to have expired, Premium-only features may be disabled. Local data is not intended to be erased merely because a connection was lost or an entitlement check temporarily failed. Contact us promptly if your paid access or local data does not appear as described.

Your account

You must provide accurate account information, protect your password and devices, and notify us of suspected unauthorized use. You are responsible for activity under your account unless applicable law says otherwise. Do not attempt to access another person's account or bypass account, subscription, or security controls.

You must be at least 13 to create an account. If the law where you live requires a parent or guardian to consent to personal-information handling or these Terms, you may use the Service only with that consent. In Quebec, consent from a parent or tutor is generally required for a child under 14 unless the collection is clearly for the child's benefit.

Your content

You retain ownership of text, files, recordings, and other content you create or submit. You are responsible for having the rights and permissions needed to use that content and for deciding whether it is appropriate to place it in the selected storage mode.

For private content stored through cloud sync, you give us a limited license to host, copy, transmit, format, and process it only as needed to operate the features you request, protect the Service, and comply with law. This license ends when the content is deleted, subject to reasonable backup cycles and legal retention duties.

If you add content to a Group or publish it to the public Library, you instruct us to make it available to the selected audience. You grant us a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and distribute that shared content through the Service. You can remove content where the product provides that control, but copies already added by another user and public content retained after account deletion may remain as disclosed when you share or delete.

Group members and admins may be able to see your display name, profile photo, membership, role, progress, scores, mastery, and leaderboard position. Group admins can manage membership and settings. Public Library content, your publisher display name, and basic popularity information are public. Do not share content unless you are comfortable with the selected audience seeing and using it through the Service.

Shared-content safety and copyright

You can report unlawful, infringing, abusive, or otherwise prohibited Library or Group content by emailing support@memorizebyheart.app with the subjectContent Report. Include a link or identifier, the reason for the report, and any supporting information. Do not include more personal information than needed. We may review the report, remove or restrict content, limit sharing features, suspend an account, preserve evidence, or refer a matter to authorities when appropriate.

If you believe content infringes your copyright, identify the protected work, the content at issue, your contact information, a good-faith statement that the use is not authorized, and a statement that the report is accurate and that you are authorized to act. We may ask for a physical or electronic signature and other information required by law. Knowingly false claims may create liability.

Optional AI, OCR, speech, and recording features

Natural voice audio is synthetic and AI-generated. When you choose the feature, selected text is sent to OpenAI and generated audio may be stored with your account. Mobile OCR sends selected images or supported files to Google Cloud Vision. Web imports are processed in the browser by our code, although browser OCR may download supporting language and software resources. Speech recognition and text-to-speech behavior varies by device and may use Apple or Google system services. A cloud recording is uploaded only when you deliberately choose to record and save it.

You may not use these features to impersonate a person, deceive others, violate privacy or intellectual-property rights, or process content you are not allowed to use. Recognition, pronunciation, timing, and output may be inaccurate. Review generated or extracted content before relying on it.

Acceptable use

You may not use the Service to:

• break the law or violate another person's rights;
• upload malware or interfere with the Service or another user;
• harass, threaten, exploit, or deceive another person;
• share child sexual abuse material, pornography, credible threats, hateful attacks, targeted harassment, or content intended to promote violence or self-harm;
• impersonate another person, spam users, or run a scam;
• scrape, reverse engineer, or bypass technical limits except where the law expressly permits it;
• resell the Service without our written permission; or
• publish content that is unlawful, infringing, or contains personal information you do not have authority to share.

We may remove unlawful or harmful shared content and restrict accounts that materially or repeatedly violate these Terms.

Our intellectual property

The Service, software, design, branding, and content we provide are owned by Memorize By Heart or its licensors and are protected by applicable intellectual-property laws. We give you a limited, personal, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose while these Terms apply.

Premium purchases, billing, and cancellation

Premium may be sold through Apple, Google Play, or Stripe as a monthly or yearly subscription or as a one-time Lifetime Premium purchase. The checkout screen states the price, billing period, included trial, if any, and renewal terms before purchase. Subscriptions renew automatically unless canceled before the renewal date shown by the billing provider. Lifetime Premium is not an automatically renewing subscription.

Cancel through the platform where you purchased the subscription. A cancellation normally stops future renewal and does not end access before the paid period expires. Refunds are handled under the billing provider's rules and applicable law. Nothing in these Terms removes a refund, cancellation, or other consumer right that cannot legally be waived. Deleting an account or uninstalling the app does not cancel a subscription.

Premium access is tied to the applicable Memorize By Heart account and purchase-platform account. Restore Purchases may be available on a supported platform. Family Sharing, promotional pricing, and trials apply only when the checkout or purchase platform says they do and may have additional eligibility limits.

A Lifetime Premium purchase provides Premium access to the purchasing account for as long as Memorize By Heart continues to offer the applicable Service. It has no cash value, is not transferable, and does not guarantee that every current feature, provider, or platform will remain unchanged forever. We will honor non-waivable consumer rights if the Service or a material paid feature is discontinued.

We may change future subscription prices or features. We will provide notice when required and will not charge a new price without the notice or authorization required by the billing provider and applicable law.

Service availability and updates

We work to keep the Service reliable, but software, devices, networks, and third-party providers can fail. We may maintain, update, suspend, or discontinue features. We will not describe a feature as available offline unless its material limits are also disclosed. Material changes to a paid feature remain subject to applicable consumer law.

You may need a supported operating system, browser, app update, free device storage, or network connection. Your carrier or internet provider may charge data or roaming fees.

Account deletion and termination

You can delete your sign-in account in Settings. To request deletion of all associated cloud records and provider-linked data, email support@memorizebyheart.app with the subjectAccount Deletion. The separate request is currently needed because the self-service control may not remove every associated record from each active system. Limited legal, security, transaction, and backup retention can apply. Public Library content you published may remain public with ownership reassigned or identifying account links removed. Local-only data must be cleared from each browser or device under your control. Account deletion does not cancel a subscription.

We may suspend or end access for a material or repeated breach, a security threat, unlawful conduct, or when required by law. When practical and lawful, we will give notice and a reasonable opportunity to correct the problem or retrieve eligible data.

If Quebec law requires notice before we end an indefinite-term sequential-service contract without your default, we will give the required written notice, including at least 60 days when that statutory period applies.

Disclaimers

The Service is a learning tool, not professional medical, legal, financial, or educational advice. To the extent permitted by law, it is provided as is and as available. We do not guarantee that every error will be corrected, every device or provider will remain compatible, or use will produce a particular memorization result.

Limitation of liability

To the maximum extent permitted by law, Memorize By Heart and its officers, employees, and contractors will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the Service. This limitation does not apply where prohibited by law and does not limit liability or remedies that cannot be excluded, including rights under applicable consumer-protection or privacy law.

Applicable law and general terms

Applicable law governs these Terms without removing any mandatory consumer right available where you live. If one provision is found unenforceable, the remaining provisions continue to apply. Our failure to enforce a provision once is not a waiver. You may not assign your account or these Terms without our permission. We may assign these Terms as part of a merger, reorganization, sale, or transfer of the Service, subject to applicable law.

These Terms, the Privacy Policy, the information shown at checkout, and any feature-specific terms presented in the Service form the agreement between you and Memorize By Heart about the Service. If they conflict, mandatory law controls first, then feature-specific or checkout terms for that feature or purchase, then these Terms.

Changes to these Terms

We may update these Terms as the Service or law changes. We will post the updated date and give advance notice of material changes when required. Changes do not retroactively remove rights or remedies you already have. If you continue to use the Service after updated Terms take effect, the updated Terms apply to future use to the extent permitted by law.

For a Quebec consumer contract, a unilateral change that increases your obligations or reduces ours will follow the notice and cancellation rules required by law. Where applicable, written notice will be sent at least 30 days before the change and will show the former term, the new term, the effective date, and your right to cancel.

Contact

Questions about these Terms or a problem with paid or offline access can be sent to support@memorizebyheart.app or Memorize By Heart, LLC, 500 S 7th St, Las Vegas, NV 89101-6904, United States. Privacy requests are handled under the contact and complaint process in our Privacy Policy.