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Frequently Asked Questions
Everything you need to know about Memorize by Heart. Can't find an answer? Contact us.
Memorizations
3 personal memorizations on the free plan.
Try these steps:
- Sign in with the same account/provider on every device.
- If you use email/password, verify your email address.
- Verify premium is active on the account that made the purchase.
- Edit the user display name or photo (this sometimes works).
- In Settings, make sure Browser-only storage is off if you expect changes to sync across devices.
- Check the same account on the website: https://memorizebyheart.app.
- If the memorizations still do not line up, email support@memorizebyheart.app.
There is no strict hard cap, but very long texts can slow down older devices and become harder to practice well. For longer works, split them into smaller memorizations or clear chunks/scenes.
Poems, scripture, speeches, lyrics, presentations, and scripts all work well. The app works best when your material has a clear sentence, line, or dialogue structure.
Usually they were not deleted. The most common cause is being in a different account, storing personal data only in one browser, or expecting a shared copy from a different profile. Start with the sync checklist above. If you deleted your account, private memorizations are removed, while public Library items you published stay public.
Every game has built-in instructions. Open a game and tap/click the question mark or instructions area at the top to see how that mode works.
There is not a permanent "done forever" state. Your Mastery Score comes from your highest score on Evaluate games. In group leaderboards, 90%+ mastery counts as mastered.
New memorizations start with a first review about one day later. After that, the base cadence is 1, 3, 7, 18, 45, then ongoing 120-day maintenance reviews. Premium users can set a target due date, and the app redistributes the earlier intervals to fit that goal. On a due review day, the first scored Solidify or Evaluate game is what counts: 75%+ on Solidify or 50%+ on Evaluate advances you, very low scores bump you back, and Familiarize games stay practice-only.
Yes. Premium users can focus on one chunk or a range of chunks instead of the whole memorization. For long text, blank lines give the cleanest chunk boundaries. Scripts also support chunked practice through their parsed dialogue/action structure.
Open the memorization in the editor and make sure that memorization has the correct locale selected. Your default language only affects new memorizations created on that device. If the locale is correct and playback or scoring is still wrong, report a bug.
Games
Long-text memorizations use 9 core games. Familiarize: Tap to Reveal, Slider, Listen. Solidify: First Letter, Fill in the Blank, Scramble. Evaluate: Type It, Multiple Choice, Speak. Script memorizations also include Run Scene as an Evaluate game. A good default flow is Familiarize first, then Solidify, then Evaluate.
Start with Tap to Reveal, Slider, and Listen. These are lower-pressure games designed to help you absorb wording, pacing, and structure before higher-accuracy challenges.
Tap anywhere in the text area to reveal the next section. You can switch reveal mode (phrase, sentence, or word), and optionally enable text-to-speech to hear what you reveal.
Slider hides letters and words using controls for word visibility and letter visibility. You can choose random/start/end/custom word modes, select custom words to hide, and reveal text as needed to adjust difficulty.
Listen reads your memorization out loud with speech synthesis. Use play/pause plus speed and voice settings to match your preferred practice rhythm while following the highlighted text.
First Letter is a Solidify game focused on recalling word initials with optional full-word support. Type It is an Evaluate game: Easy checks initials, Medium uses first-letter hints while you type every word, and Hard asks you to type every word with no hints.
Fill in the Blank hides selected words in context and asks you to choose the correct options to complete blanks. Multiple Choice hides the full text and has you rebuild it word by word by selecting the correct option each step.
Scramble shuffles sentences or word groups. Drag and drop items into the correct order, then tap Done to check your result.
Speak uses speech recognition to compare your spoken recitation against the source text, and lets you edit transcript mistakes before scoring. Run Scene is script-focused: choose your role, hear partner cues, and speak your hidden lines in context.
No. Familiarize games are for low-pressure learning and do not move your review schedule. Scored Solidify and Evaluate games are the ones that affect review progression, and Evaluate games are the ones that can raise your Mastery Score.
No. You can practice in smaller ranges/chunks and build up over time. The app tracks progress so partial practice still contributes to long-term memorization.
Progress, Streaks & Rewards
Completing any memorization game counts toward your streak, including Tap to Reveal, Slider, Listen, First Letter, Blanks, Scramble, Type It, Multiple Choice, Speak, and Run Scene.
If you miss a day, your current streak resets the next time you complete a game. Your memorization progress, Mastery Score, XP, Memorization Points, and badges do not disappear.
Make sure you finished the game, not just started it. If your streak still looks wrong, email support@memorizebyheart.app with your account email, device, timezone, the game you played, and when you completed it.
You can see your streak history in your profile under the History tab.
No. A completed game counts toward your streak regardless of score. Scores still matter for mastery, review progress, challenges, and game results.
XP is your account-wide record of learning effort. You can earn XP by completing games, keeping streaks, finishing challenges, and earning some badges.
Memorization Points are tied to a specific memorization. They increase as you practice that memorization and complete related goals.
Mastery Score is your 0-100 recall score for a memorization. It is based on your highest score on Evaluate games.
XP tracks your overall account activity. Memorization Points track effort on one memorization. Mastery Score is based on your highest score on Evaluate games.
Challenges are focused goals for a specific memorization. They are designed to help you learn your memorization. Sometimes you will get a special Level Up Challenge that lets you advance to the next level.
No. Challenge rewards are added automatically after a qualifying completion is accepted.
Some consistency challenges require consecutive days. If you miss a day on that kind of challenge, the challenge progress can reset. If something does not look right, email support@memorizebyheart.app.
Badges help you track accomplishments and achievements for milestones like streaks, XP, mastery, community actions, events, and feature use.
No. Badges are for tracking and celebrating accomplishments. Premium features are based on your subscription.
Only you can see your badges. To see your badge history, click the badge icon in the top right, or go to the History tab in your profile.
You can see your progress history in your profile under the History tab. Some quick stats may also appear near the top-right profile area.
Some rewards apply to your account only, like streak rewards or certain badges. Memorization Points are tied to practice or goals for a specific memorization.
Yes. Completing the same game again can still earn XP and Memorization Points.
Yes. You can keep practicing, earning XP, gaining Memorization Points, completing challenges, and collecting badges.
Yes. These progress and reward features are available to free users too. Premium still unlocks things like unlimited memorizations, uploads, chunking, custom due dates, advanced filters, and creating groups.
When you are signed in and Browser-only storage is off, your progress syncs across supported devices. If something does not look right, email support@memorizebyheart.app.
Library
The Library is the app’s shared catalog of public memorizations. You can browse top downloads, search by title or author, search by tags, and add items to your own list. It is currently in beta.
You need to be signed in to browse and add Library memorizations. Browser-only storage does not block the Library; personal copies you add are saved in the browser instead of syncing to your account. Publishing your own memorization requires premium and a verified email.
Open the memorization editor, turn on Publish to Library, and complete the publish checklist. Publishing is irreversible: the public Library copy stays public even if you later remove it from your personal list. Only publish content you own or have the legal right to share.
Yes. You can add Library items to your personal memorizations, and if you are an owner or admin of a group, you can also add them directly to that group.
Email support@memorizebyheart.app with the title and enough detail for us to find the Library item.
Groups
Groups are shared practice spaces. Members can work on the same group memorizations, admins can manage access, and each shared memorization can have its own leaderboard.
Yes, but with limits. Free accounts can join up to 1 group. Premium is required to create groups, and premium users can create up to 6 groups and join unlimited groups.
Use a group ID or an invite link. Your request goes to the group admins for approval before you become an accepted member.
Leaderboards are tracked per shared memorization. Members are ranked first by Memorization Points, with Mastery Score and practice progress used as supporting stats. Admins can choose whether accepted members can see leaderboard stats, and 90%+ mastery counts as mastered.
A group can have up to 18 accepted members and up to 100 shared memorizations.
Account
An account ties your memorizations, purchases, Library access, and group memberships to you instead of just one browser. It also makes it easier to use the same profile across web and mobile.
Web, iOS, and Android.
If you sign in with email/password, yes. Verified email is required for groups and Library publishing, and it helps avoid sync confusion between devices.
Open Settings on web or mobile and use the Delete account action in the account area. That removes your personal account data and private memorizations. Public Library items you already published remain public.
Actors & Scripts
The parser reads your script line-by-line and converts it into ordered blocks. It looks for:
- Speaker cues on their own line (best in ALL CAPS).
- Dialogue lines directly under that cue (multiple lines are grouped together).
- Stage directions/action lines (scene headings, transitions, and non-dialogue lines).
For the cleanest parse:
- Put each speaker name on its own line.
- Keep speaker names consistent (for example, always use MRS. KELLER, not sometimes Mrs. Keller).
- Put dialogue on the lines immediately after the speaker cue.
- Keep stage directions on separate lines. You can prefix with
!to force a line as action. - Use
@Nameif you need to force a mixed-case cue as a speaker.
Run Scene builds a turn-by-turn rehearsal from your parsed script. You pick one focused role (your character). Partner lines and action cues are spoken by text-to-speech, while your focused lines stay hidden until you speak them from memory. Your transcript is then semantically scored against the original line, and the game updates your Run Scene score and memorization progress.
Recommended actor setup:
- Clean your script format first (clear cues, dialogue under cues, action lines separated).
- Set your role as the focused speaker so only your lines are scored.
- Start with chunk ranges for one scene/beat at a time, then expand.
- Keep “show next context” on while learning, then reduce context as recall improves.
- Tune partner/action voices and speech rate so cue timing matches how your scene actually flows.